Policies

 

Minimum Night Stay Requirements

A 7-night minimum stay is required ONLY during these holidays:

Christmas — Arrival or departure during Dec. 24 - Jan. 3.
President's Week — Arrival or departure during Feb. 18 - 26, 2017.
Easter — Arrival or departure during April 12 - 19, 2017.

 Cancellation Policy  

  • up to 90 days prior to arrival date 20% of your stay will be forfeited.

  • After 90 days and up to 60 days prior to arrival, 50%.

  • After 60 days and up until the arrival date 100% fee applies.  

PRE AUTHORIZATION: A credit card pre-authorization is required on arrival as a holding deposit for any incidental charges. 

Cancellation for Group Reservations: click here for Group Cancellation Policy

Early Departure  Forfeiture: 

 Should your arrival be delayed, or you choose to check out of your room earlier than reserved, full payment will apply.

Check-In Deposit:

A Refundable $100 key deposit is required upon your arrival.
Upon your departure, we invite you to donate $30 to the Friends of the VI National Park.
Reason for forfeiture of your deposit include lost key. Any damage to unit or incomplete check out procedures may result in further charges. 

Arrivals & Departures:

STANDARD CHECK IN TIME 3:00pm. STANDARD CHECK OUT 11:00am 

You may request an EARLY CHECK IN (from 11am)  or a LATE DEPARTURE (up to 3pm) All requests are subject to availability and a $50 fee applies.

Room Moves:

If you have agreed to one or multiple Room Move(s) during your stay, check out and check in times do apply. We will do our best to have the unit you are moving to available as early as possible. Upon arrival, our Front Desk staff will review move procedures and options for luggage storage. Please understand, we are not available to help move luggage or belongings.

Pets:

Please note we have a No Pet Policy across property, including Cafe Concordia. Please contact our Front Desk regarding Service Animals.

Promotions & Advertised Discounts:

All discounts and promotions must be confirmed at the time of booking and are applicable to new reservations only. Promotions and discounts may not be applicable when booking online. Please speak to our reservations agent to make a reservation using a promotional coupon or advertised discount. The Centennial Promotion for the USVI Department of Tourism cannot be booked on our website and can only be booked on their website. The booking window for the promotion is October 1, 2016-October 1, 2017 and the travel window is from January 2, 2017-December 31, 2017 and has to be a minimum of 3 nights. If you book it on our website it will NOT be valid.